24/7 Emergency Response

When Every Second Counts

Unexpected failures don’t wait for business hours. Ethyl Merc Group’s Emergency Response division provides 24/7, 365-day coverage across New Zealand. Our rapid response teams are equipped to handle any critical facility failure—from burst pipes and electrical faults to structural damage and security breaches.

How Our Emergency Response Works

One call to our emergency hotline triggers immediate dispatch of the nearest qualified technician. Our cloud-based dispatch system identifies the closest available tradesperson and provides real-time ETAs. Average response time across our network: under 2 hours.

Emergency Capabilities

• Water Emergencies: Burst pipes, flooding, sewer overflows, and hot water failures
• Electrical Emergencies: Power outages, exposed wiring, sparking switchboards, and safety switch failures
• Structural Emergencies: Storm damage, fallen trees, roof leaks, and broken windows or doors
• Security: Broken locks, smashed glass, and temporary boarding
• Make-Safe: Temporary repairs to prevent further damage while permanent solutions are planned

After the Emergency

Once the immediate issue is resolved, our team provides a detailed incident report including photos, cause analysis, and recommended permanent repairs. We coordinate directly with your insurance company and provide all required documentation for claims.