Privacy Policy
Last updated: February 2025
1. Who We Are
Ethyl Merc Group Limited ("EMG", "we", "us", or "our") is a New Zealand-registered company providing facilities management and trade services. Our registered office is in Auckland, New Zealand. You can contact us at info@emgroup.co.nz.
2. Information We Collect
We collect personal information that you provide directly to us, including when you:
- Submit an enquiry or contact form on our website
- Request a quote or use our Pre-Qualification Wizard
- Apply to become a trade partner
- Call or email us directly
This may include your name, email address, phone number, company name, property address, and the nature of your enquiry.
We may also collect non-personal data through cookies and analytics tools (such as page views, browser type, and referral source) to improve our website performance.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiry or service request
- Prepare and deliver quotes
- Manage our trade partner onboarding process
- Improve our website and services
- Comply with our legal obligations
We do not sell, trade, or rent your personal information to third parties.
4. Disclosure of Your Information
We may share your information with:
- Trade partners within the EMG collective — to fulfil your service request
- Service providers — including IT, hosting, and communication platforms that support our operations, under confidentiality agreements
- Regulatory authorities — where required by law
5. Cookies
Our website may use cookies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are typically retained for 7 years for accounting and audit purposes.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Ask us to delete your information (subject to legal obligations)
- Make a complaint to the Office of the Privacy Commissioner
To exercise these rights, please contact us at info@emgroup.co.nz.
8. Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact: